Customer Portal

Name:(Required)

What's your email address?(Required)

App Name(Required)

Are you changing the app name, app title, or any of your existing graphics?(Required)

Yes

What are you changing?(Required)

App Name

App Title

App Graphics

What is your new app name?(Required)

This is the name of your app as it appears in the Unlisted Apple App Store or Google Play Store. Please have additional app names prepared in case the desired name is unavailable. See Branding Your App for more information.

What is your new app title?(Required)

This is the title of your app as it appears underneath the app on your device home screen. See Branding Your App for more information.

Upload Your New App Graphics(Required)

See Branding Your App for more information.

Max. file size: 2 GB.

Upload Your New App Graphics

See Branding Your App for more information.

Max. file size: 2 GB.

Upload Your New App Graphics

See Branding Your App for more information.

Max. file size: 2 GB.

Upload Your New App Graphics

See Branding Your App for more information.

Max. file size: 2 GB.

App Version(Required)

As a general practice, we typically upgrade only to the Early Access or General Availability release versions. If you require a different version, please specify the version and provide the reason for requesting it.
Early Access allows you to use new features as soon as they become available, whereas General Availability enables a more conservative approach by providing access to a version only after it has undergone real-world field use. Please refer to our release page for detailed information on each version.

General Availability

Early Access

Other

App Version and Reason

We are able to support up to two prior versions of the App. Support for any earlier versions is not guaranteed because of ongoing security considerations and evolving App Store requirements.

Is this for Android or iOS distribution?(Required)

Android

iOS

Both

Do you prefer phased or full rollout?(Required)

Full

Phased

A phased rollout is a process where an app update is released to a percentage of users in stages, instead of all at once. Eleos recommends using a phased rollout.

Would you like a copy of the APK?(Required)

Yes

What e-mail should the APK be shared with?(Required)

What would you like the "Release Notes" section to state?(Required)

"Thank you for using our app! Get the latest version for bug fixes and performance improvements."

Other

Please enter your preferred Release Notes:

Note: You can enter release notes using up to 500 Unicode characters per language

What test user credentials should be submitted for the Apple/Google review?(Required)

Mobile App - Version Upgrade Request Form

Client Summit 2026 registration now open!

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Mobile App - Version Upgrade Request Form

Client Summit 2026 registration now open!

Back to Project

Technical Support

Forms

General Platform Information