Boosting Cash Flow & Reducing Errors with Self-Dispatch Capability
Fraley and Schilling
Fraley and Schilling, founded in Rushville, IN in 1955, prides itself for its commitment to innovation and efficiency in the logistics industry. Today, with more than 500 trucks, they continue to grow through their dedication to safety, innovation, and integrity. Fraley & Schilling aspires to deploy the best technology-driven solutions available in order to streamline their operations and enhance driver satisfaction.
- Challenges Overcame: Better Driver Communication, Improving Driver Experience, Increase Driver Retention, Manage Complex Workflows
The problem
Fraley and Schilling faced a significant challenge with their dispatching process, particularly when changes occurred after business hours when no staff was available to work directly with drivers. This resulted in inefficiencies and communication gaps that affected driver morale and overall productivity and profitability. The company needed a solution that would operate seamlessly around the clock, reduce idle time, and improve accuracy in load dispatching.
The solution
To tackle these challenges, Fraley and Schilling, in collaboration with Eleos and ASR Solutions, implemented a new fleet-wide mobile driver app that allows their drivers to “self-dispatch” their loads. When arriving at a location, drivers now use their mobile app to select the customer, enter a reference number, and verify they have the correct load. Once verified, the driver dispatches the load to themselves, eliminating the need for calls to operations and ensuring the process happens automatically on the back end. Using the app, this process is able to happen 24 hours a day without the need to work directly with dispatch back at headquarters. This system was targeted initially at 20 drivers and three shippers, with an estimated 20,000 loads per year set to be available for self-dispatch.
The results
Streamlined communication processes
Increased driver morale
Significant time savings
Reduced idle time
Enhanced productivity
Fewer loads rejected by payment processors
See Eleos in action for yourself
If you’d like to see how the app works, simply request a demo. It’s not a sales call.
"*" indicates required fields
Headquarters
355 South Main St
Suite 702
Greenville, SC 29601
QA & Support
142 Thomas Green Blvd
Suite 200
Clemson, SC 29631