Partnering with Eleos and Add On Systems, Melton Truck Lines adopted a new, customized platform that addressed each of their unique challenges and enabled them to maximize fleet efficiency. Key features of this solution included:

1. Enhanced Messaging and Workflow: With the help of Add On Systems, Melton implemented a dynamic messaging system that provided a streamlined communication process with drivers. “Add On Systems led us through a complex implementation,” said Angie Buchanan, Vice President of Operations at Melton. “They minimized the headache of switching telematics, allowing us to quickly start taking advantage of all the features we needed.”
2. Accelerated Billing Process: Custom workflow prerequisites ensured drivers completed proof-of-delivery scans before moving to the next load, allowing Melton’s accounting team to invoice faster with immediate access to customer-provided documentation. This efficiency contributed to improved customer scorecards, as loads were closed out promptly.
3. Workflow Prerequisites for Customer Needs: Melton integrated customized prerequisites that allowed them to meet specific customer requests, from special load-handling instructions to equipment requirements. This feature made it easier for drivers to follow detailed instructions, reducing errors and meeting client demands.
4. Daily Newsfeed Updates: The newsfeed feature enabled Melton to deliver timely updates to drivers about market conditions, policies, and capacity demands. Published every morning, this map helped drivers make informed decisions about availability, adding flexibility to daily operations.
5. Rich, Visual Communication: Using photos, diagrams, and videos, Melton provided clear, visual instructions for drivers, ensuring they received information precisely when they needed it. This reduced misunderstandings and enhanced the driver experience by simplifying complex instructions and creating a more interactive workflow.
6. Rate My Load Survey: Through a survey feature in the Eleos platform, Melton allowed drivers to rate customers and locations based on their experience, from directions to interactions with staff. This internal feedback system helped Melton allocate resources more effectively across their customer base.
7. Error-Free Workflow: The new system enforced a structured workflow, ensuring drivers submitted documents in the correct order and reducing technical errors. “Talking with the drivers, they have given us feedback that it’s easier to use, everything’s in order,” said Danielle McLean, Telematics Administrator at Melton. This feature allowed drivers to focus on their work without worrying about workflow mishaps.

Melton Truck Lines’ collaboration with Eleos and Add On Systems has significantly improved their fleet management, helping them move away from outdated telematics to a cutting-edge solution that prioritizes both operational efficiency and driver satisfaction.