Prime’s mission is to prosper while providing excellent service to their customers, and their policy is to do their best, do what’s right and treat others the way you want to be treated.
Prime, Inc are highly responsive to their driver’s feedback and requests. When drivers ask for a feature, or need an update to their mobile app, their IT department wants to listen and take action. But that often requires custom development work that needs to be scoped, analyzed, prioritized, developed, tested, and rolled out to the team. This can take months or more depending on the request. Prime wanted to be more nimble so they could respond more quickly to requests from their drivers.
Prime developed an innovative custom driver application, powered by Eleos Technologies, that can be managed by non-technical team members who need to make simple – but often powerful – changes to the system. Today they can make app updates and even add new features with little to no development efforts.
I can go in and customize the interface, and do the pretty stuff,” says Brianne Madura, Assistant Director of IT. “I can rearrange the fields. I can make sure the colors fit our company needs. I can add buttons. I can target information to specific drivers. I can do all this kind of informational work without having to use developer time.
Of course, not everything can be achieved without technical know-how. But having the App Editor as a starting point means that non-coders like Brianne can get 90% of the way without using development resources.
When I’m ready to have somebody do that development piece, it’s only a few minutes worth of work, versus hours or days,” she says. “I can spend my time taking that weight off of them and delivering results to our drivers.
We’re in that real-time place now,” Madura says. “Eleos has made it super easy for us to give the drivers the features they need, when they need them. We take their feedback, and we turn it into an actionable item.
This quick response to requests allows for better use of resources and is a key element in their overall strategy for business success.
Enhancement requests are completed much more quickly – sometimes within hours
Drivers feel valued by the fleet and have much higher job satisfaction
There is a culture of communication where driver requests are taken seriously
Technical developers can focus on larger projects
If you’d like to see how the app works, simply request a demo. It’s not a sales call.
355 South Main St
Greenville, SC 29601
QA & Support
142 Thomas Green Blvd
Clemson, SC 29631