Melton reimagined its load execution process using the Eleos-powered custom mobile app. Instead of front-loading all trip information, they implemented contextual workflow items that appear only when needed during the load’s lifecycle.

“We wanted to add safety information and prerequisites within the load—not just at the beginning—so drivers would get the right info when it actually mattered.”

Here’s how they improved the experience:

• A safety video is delivered precisely when a driver needs to learn how to secure a load—not before.
• Before submitting an “empty” status, drivers are required to scan the BOL and submit a confirmation number—ensuring paperwork is complete before finishing the job.
• For at-risk accounts, drivers are prompted to take and upload photos of tarp securement at pickup and delivery, protecting them from false damage claims.

“Drivers were hesitant at first because it added more work, but once they saw the benefit—like dismissed customer claims—they were on board.”

By embedding training, documentation, and verification steps directly into the flow of work, Melton created accountability and eliminated unnecessary back-and-forth.

“We’ve been able to fight several claims using those photos, showing the load was tarped when it got there and when it left. The claims were dismissed—and didn’t go against the driver.”