Right Info, Right Time: How Melton Truck Lines Used Smart Workflows to Speed Up Billing and Protect Drivers

Melton Truck Lines

Melton Truck Lines is a leading flatbed carrier known for its commitment to safety, service, and operational excellence. Danielle McClain, the company’s Telematics Administrator, plays a pivotal role in bridging the gap between customers, trip planners, and drivers through technology. Her team manages both sides of Melton’s custom mobile application to optimize load execution and documentation.

  • Challenges Overcame: Customization & Flexibility, Improving Driver Experience, Manage Complex Workflows

The problem

Melton faced two critical challenges:

  1. Drivers were receiving a generic, one-time dump of load information upfront, often missing key steps or deadlines as the load progressed.
  2. Paperwork—particularly BOLs (Bills of Lading)—was regularly delayed, with 200+ documents missing per week. This lag affected the billing cycle, with some customers not being invoiced for weeks or even a month after delivery.

“We weren’t able to bill our customers until the paperwork came through. And since drivers were paid when the load was delivered, there was no urgency to submit paperwork. Sometimes we’d wait weeks to get it.”

Additionally, safety procedures weren’t always followed or properly documented. Drivers lacked structured prompts to upload load securement photos or complete video-based training tied to specific job tasks.

The solution

Melton reimagined its load execution process using the Eleos-powered custom mobile app. Instead of front-loading all trip information, they implemented contextual workflow items that appear only when needed during the load’s lifecycle.

“We wanted to add safety information and prerequisites within the load—not just at the beginning—so drivers would get the right info when it actually mattered.”

Here’s how they improved the experience:

  • A safety video is delivered precisely when a driver needs to learn how to secure a load—not before.
  • Before submitting an “empty” status, drivers are required to scan the BOL and submit a confirmation number—ensuring paperwork is complete before finishing the job.
  • For at-risk accounts, drivers are prompted to take and upload photos of tarp securement at pickup and delivery, protecting them from false damage claims.

“Drivers were hesitant at first because it added more work, but once they saw the benefit—like dismissed customer claims—they were on board.”

By embedding training, documentation, and verification steps directly into the flow of work, Melton created accountability and eliminated unnecessary back-and-forth.

“We’ve been able to fight several claims using those photos, showing the load was tarped when it got there and when it left. The claims were dismissed—and didn’t go against the driver.”

We saw a huge improvement—going from 200 missing BOLs a week down to 20 or 50. We can bill faster, get paid faster, and protect our drivers at the same time.
Danielle McClain
Telematics Administrator

The results

80–90% reduction in missing BOLs each week

Faster billing cycle, accelerating customer payments

Fewer safety violations through timed, in-load training and reminders

Reduced claims by capturing photo evidence of load securement

Higher driver accountability and fewer support follow-ups

Improved trust between operations, customers, and drivers

See Eleos in action for yourself

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