US Xpress worked hand-in-hand with Eleos Technologies, the leader in mobile driver applications for the trucking industry,  to develop a custom app for their fleet that would serve as the platform for ongoing development and innovation. The company utilized Eleos’s dynamic App Editor to quickly create and deploy new features without the need for expensive mobile developers. Key innovations included:

1. Multilingual Support: Recognizing that approximately 21% of truck drivers in the U.S. are Hispanic, US Xpress integrated a user settings feature that allows drivers to toggle between English and Spanish. This feature improved communication, enhanced safety, and provided a competitive advantage in recruiting.
2. Training Assignments: US Xpress integrated a learning management system (LMS) into the app, allowing drivers to access and complete training modules directly from their mobile devices. This streamlined the training process and helped drivers stay compliant while improving operational efficiency.
3. Automatic Synchronization: Today drivers use their mobile driver app to  complete forms about their deliveries while still on the road.  US Xpress then synchronizes this data into their back office systems to eliminate manual updates and entries.  This innovation drastically reduces manual updates, data entry errors, and enhances the reliability and traceability of data.
4. Over, Short, and Damaged (OS&D) Reporting: A custom screen and action buttons were developed to simplify the OS&D reporting process. This innovation ensured timely and accurate communication with the claims department, improving the overall efficiency of issue resolution.
5. Dynamic Driver Surveys: The app’s survey feature enabled US Xpress to gather real-time feedback from drivers on their experiences with various facilities and vendors. The insights gained from these surveys have been instrumental in enhancing customer and driver satisfaction.
6. Driver Performance Cards: To help drivers monitor and improve their performance, US Xpress introduced performance cards within the app. These cards provide metrics on fuel consumption, idle percentage, and safe driving, supporting the fleet’s bonus program and encouraging better performance.

These innovations not only addressed the immediate challenges faced by US Xpress but also provided a platform for continuous improvement and rapid deployment of new features.

By leveraging the Eleos platform, US Xpress has successfully transformed its fleet management approach, leading to improved driver satisfaction, better customer service, and a competitive advantage in the trucking industry.