WEL had an outdated, monolithic in-cab system app that had reached the limit of its abilities. It did an okay job, but it required lots of upkeep and was not scalable beyond the functionality built by the manufacturer.  WEL needed to deploy a new system that offered modern workflow features, while at the same time preserving the look and feel of the system their drivers were used to using.

As Gerry Pitt, Director of Information Technology, puts it: “We had a lot of frustrations with the legacy system. The drivers still appreciated the app we had, but it was so clunky. We didn’t have the ability to quickly make changes based on requests or needs coming from our drivers.”

“We really wanted to build the ground level, make that stable, and then put together a round-table group of drivers and trainers to talk to us about enhancements they would want us to make,” says Pitt. “We wanted to create a roadmap of changes that we could roll out in small increments, for the good of the efficiency of the driver.”

Armed with these requirements, WEL went on search of a system that was more open and offered the flexibility to integrate their disparate systems into a single platform.