Listen to what a few of our clients say about how their fleets have become more efficient using their custom mobile app.
K&B Transportation was grappling with the challenge of managing expenses, particularly in the reefer business where lumper payments are a common occurrence. Their process was very manual and time-consuming, requiring drivers to call their dispatcher every time they needed to process a lumper payment for their load. In turn, rather than leveraging an automated billing system, dispatchers were required to set up a manual payment for every lumper payment load, requiring lots of extra work. This system was not only inefficient, but also lacked proper reporting and audit mechanisms required to make sure they were compliant.
NAPA Transportation is dedicated to their drivers and continually looking for opportunities to improve the driver experience, as well as their interaction with headquarters. To this end, they were evaluating options for a flexible driver application that could quickly adapt to its changing business needs, as well as feedback coming directly from drivers. They looked at several off-the-shelf systems but found they didn’t offer the customization and agility they needed to keep up with their fast moving business and the ongoing needs of their drivers.
Despite their decades-long legacy and commitment to excellence, Ezzell Trucking faced significant operational challenges. Their existing ELD system was unreliable, causing tracking and managing operations inefficiencies. Over-reliance on paper-based processes led to manual data entry, which became cumbersome, time-consuming, and prone to mistakes. The lack of a real-time, efficient system meant that drivers struggled to receive and process workflow effectively, resulting in wasted time and frustration as drivers sat and waited as long as 60 minutes for updates. Ezzell was looking for a robust mobile driver app to help simplify, streamline, and digitize their manual processes. As a small fleet with limited resources, they needed a solution that offered the advanced features used by major fleets, but didn’t want to break the bank to get it.
K&B Transportation, like most fleets in North America, face challenges when drivers encounter inclement weather conditions and need to be re-routed or taken off the road completely. Their accident rate was higher than they wanted, threatening the safety of their drivers, damaging expensive equipment, slowing down shipments, and impacting their insurance rates. To resolve these concerns, they needed a way to easily notify their drivers and ensure they were taking the precautions necessary to avoid bad weather incidents.
In years past, like many carriers, Knight Transportation drivers were using many different systems to manage their loads and communicate with their dispatch team. The list of required technologies was growing every year and their drivers were frustrated as they used an in-cab solution to jump between multiple systems to manage their day. There seemed to be a different system for each task they had to perform and each application required training, password management, and software updates. Knight has always been dedicated to supporting their drivers with the best technology available, so they set out to find a solution to improve their driver’s experience.
If you’d like to see how our custom driver apps in action, simply contact us.
355 South Main St
Greenville, SC 29601
QA & Support
142 Thomas Green Blvd
Clemson, SC 29631